Privacy Policy
Your privacy is important to us. This policy explains how Hydroflow Irrigation collects, uses, and protects your personal information.
Introduction
Welcome to Hydroflow Irrigation's Privacy Policy. This document explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services.
We are committed to protecting your personal data and respecting your privacy in accordance with Kenyan data protection laws and international best practices.
Important: By using our website, you consent to the data practices described in this policy. Please read this policy carefully to understand our views and practices regarding your personal data.
Information We Collect
We collect several types of information for various purposes to provide and improve our services to you:
Personal Information
Name, email address, phone number, physical address, and payment information when you make purchases.
Transaction Data
Details about purchases you make, including products, quantities, prices, and payment methods.
Technical Data
IP address, browser type, device information, and usage data collected through cookies and similar technologies.
Communication Data
Your preferences in receiving marketing communications and your communication preferences.
| Data Category | Examples | Purpose |
|---|---|---|
| Identification | Name, email, phone | Order processing, communication |
| Transaction | Purchase history, payment details | Service delivery, accounting |
| Technical | IP address, browser type | Website optimization, security |
| Marketing | Preferences, consent | Personalized offers |
How We Use Your Information
We use the information we collect in various ways, including to:
- Process and fulfill your orders for irrigation products
- Provide customer support and respond to inquiries
- Improve our website and services based on usage patterns
- Send you updates about your orders and account status
- Communicate about promotions, new products, and services (with your consent)
- Prevent fraud and enhance website security
- Comply with legal obligations and regulatory requirements
- Conduct market research and analysis to improve our offerings
Legal Basis: We process your personal data based on your consent, performance of contract, legitimate business interests, or compliance with legal obligations.
Data Security & Protection
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Secure Storage
Encrypted databases and secure servers
Access Control
Limited access to authorized personnel only
Secure Payments
PCI-DSS compliant payment processing
Regular Audits
Ongoing security assessments and updates
Important: While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
Data Sharing & Disclosure
We may share your information with third parties only in the following circumstances:
- Service Providers: Trusted partners who assist in payment processing, delivery, and IT services
- Legal Requirements: When required by law, regulation, or legal process
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- With Your Consent: When you explicitly agree to share your information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.
Third-Party Services We Use:
| Service Provider | Purpose | Data Shared |
|---|---|---|
| Payment Processors | Secure payment transactions | Payment information, order details |
| Delivery Companies | Product shipping and delivery | Name, address, contact details |
| Analytics Services | Website performance analysis | Anonymous usage data |
| Email Service Providers | Marketing communications | Email address, preferences |
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences.
Essential Cookies
Required for website functionality, cannot be disabled
Analytics Cookies
Help us understand how visitors interact with our website
Preference Cookies
Remember your settings and preferences
Marketing Cookies
Track effectiveness of marketing campaigns
Your Control: You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.
Your Data Protection Rights
You have certain rights regarding your personal data. We respect these rights and will respond to your requests in accordance with applicable laws.
Your Rights Include:
Right to Access
Request copies of your personal data we hold
Right to Rectification
Request correction of inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data under certain conditions
Right to Restrict Processing
Request restriction of processing under certain conditions
Right to Object
Object to our processing of your personal data
Right to Data Portability
Request transfer of your data to another organization
Right to Withdraw Consent
Withdraw consent at any time where we rely on consent
Right to Complain
Lodge a complaint with the data protection authority
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
| Data Type | Retention Period | Reason for Retention |
|---|---|---|
| Transaction Records | 7 years | Legal and accounting requirements |
| Customer Accounts | While active + 2 years | Customer service and re-engagement |
| Marketing Data | Until consent withdrawn | Marketing communications |
| Website Analytics | 26 months | Performance analysis and improvement |
After the retention period expires, we will securely delete or anonymize your personal data.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children under 18.
Important: If you are a parent or guardian and believe that your child has provided us with personal data, please contact us immediately. We will take steps to delete such information from our records.
International Data Transfers
Your information, including personal data, may be transferred to ? and maintained on ? computers located outside of Kenya where data protection laws may differ.
We take appropriate safeguards to ensure that your data remains protected in accordance with this privacy policy when transferred internationally.
Safeguards: We use Standard Contractual Clauses approved by data protection authorities and other appropriate safeguards for international data transfers.
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Notification of Changes
We will notify you of any material changes to this policy by posting the new policy on our website and updating the "Last Updated" date. We may also notify you via email or through our services for significant changes.
Your continued use of our services after any changes indicates your acceptance of the updated policy.
We encourage you to periodically review this page for the latest information on our privacy practices.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
privacy@hydroflow.co.ke
Phone
Address
Hydroflow Irrigation Services
Lukenya Agrovet, Athi River
Along Mombasa Road
Business Hours
Monday - Saturday
8:00 AM - 6:00 PM
Data Protection Officer: For data protection-specific inquiries, you may contact our Data Protection Officer at dpo@hydroflow.co.ke
We typically respond to privacy-related inquiries within 5-7 business days.